FCS Recovery tracks and monitors each stage of recovery for complaints, accidents, injuries, and emergencies and never lets dissatisfaction be a guest’s last impression of the hotel. The solution ensures that all glitches are handled properly with efficient tracking, escalation procedures, and standard resolution protocols, resulting in faster resolution times and happier customers, whilst maintaining detailed records for all incidents.
Through the automation of processes such as accident reports and guest complaints, hotels are better equipped to appropriately respond and act, in accordance with complex and ever-changing legislation. Visibility of all issues allows management to quantify costs of specific types of incidents, and determine appropriate courses of action that help mitigate reoccurrence.
Benefits:
Increase guest loyalty and satisfaction with instantaneous actions to complaints by creating and managing incidents via mobile & web applications
Handle all incidents in a timely manner with real-time tracking, monitoring of incidents, and escalation
Create accountability by tracking all incidents, actions, and compensations in one system
Reduce costs by taking preventive actions to eliminate repeated incidents
Minimise hotel’s legal exposure to lawsuits with proper filing and records
Create and dispatch work orders to promptly perform service recovery actions via FCS Connect